Skip to content Nicholas Webb is a top customer experience keynote speaker on Human Experience Innovation, What Customers Crave, Experience Strategy, and the Future of Customer Expectations.
Nicholas Webb is a top customer experience and human experience keynote speaker, bestselling author, award winning inventor, and global guru who has been ranked as one of the top customer experience thinkers in the world for over nine consecutive years. His work has shaped the customer strategies of some of the most respected brands across the globe.
Nick is known for delivering upbeat, high energy presentations that blend research, humor, storytelling, and practical tools. His insights help organizations understand the future of the customer experience economy and take meaningful steps toward creating exceptional experiences for both customers and employees.
Meeting planners choose Nicholas because his keynotes move the needle. They energize audiences and provide real strategies that organizations use to significantly improve employee happiness, customer satisfaction, and brand loyalty.
Nicholas Webb is a top customer experience and human experience keynote speaker, bestselling author, award winning inventor, and global guru who has been ranked as one of the top customer experience thinkers in the world for over nine consecutive years. His work has shaped the customer strategies of some of the most respected brands across the globe.
Nick is known for delivering upbeat, high energy presentations that blend research, humor, storytelling, and practical tools. His insights help organizations understand the future of the customer experience economy and take meaningful steps toward creating exceptional experiences for both customers and employees.
Meeting planners choose Nicholas because his keynotes move the needle. They energize audiences and provide real strategies that organizations use to significantly improve employee happiness, customer satisfaction, and brand loyalty.
Meeting planners choose Nicholas because his keynotes move the needle. They energize audiences and provide real strategies that organizations use to significantly improve employee happiness, customer satisfaction, and brand loyalty.
Nick’s deep research includes insights from his two bestselling books on customer experience What Customers Crave and What Customers Hate.
We have entered a new era where customer experience, employee experience, and innovation are converging to create the Human Experience Marketplace. Organizations that successfully design and deliver exceptional human experiences will thrive. Those that fail to do so will struggle in a world defined by hyper competition, high expectations, and demanding customers.
Nicholas delivers keynote experiences that help audiences understand how this new marketplace works and what they must do to win.
Customers are no longer comparing organizations within the same category. They are comparing every experience they have across all industries. They expect simplicity and clarity. They expect personalization and empathy. They expect friction free engagement. Nick shows audiences what the best organizations are doing today and how to bridge the gap between intention and execution.
Nick teaches that customer experience and employee experience are deeply interconnected. Happy employees deliver happy customers, and happy customers create happy employees. Through his Human Experience Innovation®frameworks he outlines how organizations can design systems that support creativity, reduce friction, increase engagement, and elevate both internal and external experiences.
As an inventor with over forty US patents, Nick has designed a wide range of customer centric innovations. He brings this real-world perspective to the stage, helping audiences see how design thinking, behavioral science, and emerging technologies influence the way customers choose, buy, engage, and return. He removes the complexity and shows leaders how to use innovation to create competitive advantage.
Nicholas meets with every client in advance to understand their organization, strategic goals, and event needs. He builds each keynote using a three-act structure that blends research, storytelling, and actionable takeaways.
His presentations are fast, fun, and full of practical value. Attendees gain clarity and confidence, and they leave with tools they can use immediately.
Drawing from his bestselling book Chaotic Change, Nicholas Webb provides a framework for how healthcare organizations can thrive in times of uncertainty. This healthcare keynote helps leaders develop agility, resilience, and foresight while maintaining focus on mission, people, and patient outcomes.
Our audience genuinely loved Nick. He was authentic, knowledgeable, and engaging from start to finish. He took the time to understand our needs and thoughtfully customized his presentation, creating a meaningful and memorable experience for our attendees. His professionalism and ability to connect with the room made a lasting impression. We would gladly welcome him back.
For more than thirty years, Nicholas has had the honor of serving top global brands and major associations. Meeting planners cannot risk their events on amateurs, which is why they repeatedly choose Nick to deliver cutting edge, research driven keynotes for their most important programs.
Nicholas Webb is a number one bestselling author, global customer experience guru, advisor to top brands, and one of the most popular keynote speakers in the world. He is the author of What Customers Crave and What Customers Hate, two of the most widely used customer experience books across major industries.
Nick has over forty US patents and has invented award-winning innovations that have improved customer engagement, product usability, and service delivery. He has served as a Chief Innovation Officer, educator, consultant, and advisor to some of the most recognized organizations in the world.
His books, research, and keynotes are considered essential resources for leaders who want to win in the human experience economy.
The most powerful healthcare keynote presentations are grounded in world-class research. Nicholas Webb’s thought leadership has produced multiple number-one bestselling books that define the future of healthcare, innovation, and leadership.
His books, including The Healthcare Mandate, What Customers Crave, What Customers Hate, and Chaotic Change, provide healthcare professionals with proven models for leading through disruption and improving patient experience.
Nicholas is available for keynotes, summits, association meetings, executive retreats, and major healthcare conferences.
To check availability or request a custom keynote proposal, please reach out through the contact page.
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