When you think of cutting-edge innovators, who comes to mind? Probably a scientist in a lab, working on a new invention. Or a software engineer dreaming up a cool new app. True enough. But many people may be surprised to know that among the leading innovators of today...
The healthcare industry is changing rapidly. Among many other seismic shifts in our national economy, the healthcare sector is growing faster than any other. During the first quarter of 2018, for the first time in history, healthcare surpassed both manufacturing and retail, the most significant job...
Honored to have made the list again this year for the Global Guru Top 50 in Customer Service. My book What Customers Crave continues to be the number one top listed book on Amazon from more than 50,000 customer experience titles. I would love to...
