Innovation requires that an organization creates a success ecosystem that includes innovation management, governance, training and all the other collaborative tools that drive successful and sustainable innovation. ...
The three secrets of exceptional #customerservice- understanding customer node types, understanding the customer journey across all know types and understanding the #customer across both digital and nondigital node channels. Check out this infographic for more detail: ...
I have just completed a back to back speaking tour across the country finishing in Dubai, as an#innovationspeaker I'm discovering that there is a new exciting energy around the world as organizations are becoming serious about making #innovation part of their enterprise DNA ...
As an #innovationspeaker I have the great honor of traveling around the world speaking on the future of#innovation it was a tremendous honor to meet His Excellency Sultan Al Mansouri, UAE Minister of Economy and Mr. Hamad Buamim, President & CEO of Dubai Chamber. I personally...
This is surreal to see HHSHKMOHD UAE Vice President, Ruler of Dubai receiving my book from the Chairman of the Dubai Chamber of Commerce. My journey as an #innovationspeaker has really been humbling. ...
Picture this: In 1979, chances are you’d be reading your news in a printed newspaper or magazine. Today, you may well be reading your news on your computer, or perhaps your iPhone, Blackberry or iPad. It’s hardly a surprise that the Internet – along with...
Risk management may be the “great divide” that separates styles of innovation management and, for that matter, styles of management in general. Indeed, it’s often the risk management part of the corporate playbook that separates true innovation results from mere activity and, ultimately, success from...
Here’s another shocking proclamation: Not only is creativity a joke, so is innovation! That’s right, I’m proclaiming that innovation is a joke, too! Now why am I saying that? Because, for some reason individuals, especially inventors, are under the erroneous assumption that inventing stuff is...
I’ll make an educated guess that most readers have read at least a few other books, magazine articles, websites, blogs – you name it – on innovation. How to do it, how not to do it, why it works, why it doesn’t, and all of...
I'm extremely honored to have been chosen to be the keynote speaker for this prestigious Dubai Chamber of Commerce event. Under the patronage of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister, and Ruler of Dubai, Dubai Chamber of Commerce and...
