Three Ingredients of Success The three ingredients of success are hyperconnectivity, game mechanics, and socialization. All three work in concert with another, flowing seamlessly between each other. Hyperconnectivity Over the next several decades, connectivity will accelerate to nearly unforeseeable levels. There has been a dramatic jump in...

So how do you develop relationships with your customers – or what I call “conduits of connectivity?” There’s an old management theory which was propagated back in the 1970s called “management by walking about,” or “MBWA.” The idea there was that, as you walked around the...