The process of natural business and technological evolution and destruction was appropriately labeled “creative destruction” by economist Joseph Schumpeter. The forces of creative destruction, especially during economic downturns, tend to speed the passing of older, less efficient businesses and technologies (especially without the intervention of...

Think holistically about the customer experience. As you’ve probably picked up I’m not a fan of incrementalism – the “paint it blue, call it new” style of innovation that seems more directed to satisfying the need of new product development departments who want to proclaim...

Along with “love thy customer” and the rest of the “customer touch” components, we arrive at one of the more human elements of the innovation process: teamwork and the team itself. Basically what I look for is a team that really “walks the walk,” rather...