Here’s a shocking proclamation: Not only is creativity a joke, so is innovation! That’s right, I’m proclaiming that innovation is a joke, too! Now why am I saying that? Because, for some reason individuals, especially inventors, are under the erroneous assumption that inventing stuff is...
This one’s pretty simple. What good does it do to invent something if you can’t bring it to market? Yet, so many companies do just that. Some of the more “techno-centric” organizations, in fact, simply judge their innovations by the number of patents they receive....
At the risk of sounding old-fashioned – and unfortunately, it probably does – I believe that one amazing component that is alive and well with all innovation superstars is craftsmanship. Now, when we think of the term “craftsmanship” we think of hand-crafted wood items or...
Passion is the stuff of entrepreneurs: a clear crisp focus driven by a spiritual energy to do something special for your customer. That something special can be an amazing new product, technology or service. Collective passion, in my mind, is something more special and unique:...
Almost anyone who has taken a business marketing course has learned about the so-called “Four P’s” of marketing – product, price, promotion, and place. It’s worth another look at the “P’s,” because they can also be used to build your understanding of net customer value...
From an innovation standpoint – as well as an overall business excellence point of view – I prefer to view the customer experience as a huge opportunity. An opportunity to innovate, top to bottom, side to side, through the entire experience. An opportunity rising far...
Risk management may be the “great divide” that separates styles of innovation management and, for that matter, styles of management in general. Indeed, it’s often the risk management part of the corporate playbook that separates true innovation results from mere activity and, ultimately, success from...
