You need to own the Guest Relationship! At a recent "Hospitality Hackathon" that I facilitated for top executives in the hospitality and travel industry, I discovered something interesting. In the old days hospitality and travel led the world in customer experience, then something terrible happened! The executives...
Stupidicity How Being Stupid Drives Innovation and Creativity My Story Growing up I did very poorly in school, leading the district psychologist to proclaim I was “educationally handicapped”, in other words stupid. That led me doing what all “educationally handicapped” people do, INNOVATE. Today I hold 40 patents,...
For immediate release May 22, 2016 Media Contact Michelle Lynn Michelle@nickwebb.com (530) 355-6190 Innovation expert and futurist Nicholas J. Webb receive his Doctorate Degree in Humane Letters (hon.) Pasadena California, May 19, 2016 Innovation Expert, Inventor, Author and Futurist, Nicholas J. Webb was selected to receive his Doctorate Degree Humane...
Innovation Meets Customer Experience Design I spend over 18 months researching and writing "What Customers Crave" and now it's on its way to final development and printing. The book will be available in bookstores worldwide this October. The best way to look at this body of...
Corporate Crack: Innovation for Sale! I have been involved in the area of innovation Lassen Innovation for more than 25 years, both as an innovation strategist and as an inventor. About a decade ago, “innovation” became the new buzzword, like “synergy” or “solutions” or “value added.” Major...
Innovation Power: A few years ago I came up with the stupid idea of selling construction sets for kids that boldly includes a label that says "instructions not included" in fact the idea was so stupid that many retailers thought the label was a misprint. But actually...
[caption id="attachment_2011" align="alignnone" width="754"] Top business podcasts by author and speaker Nicholas J Webb[/caption] Beginning February 15, 2016 I will launch my range of podcasts that will address the future of business, leadership, technology, customer engagement, healthcare and education. If you're like me you're probably too...
The short answer is absolutely NOT! I speak at over 50 events each year around the world and I have a great honor of meeting and working with some of the top speakers in the world. What I've learned from my colleagues that in the...
I think it's time to ask ourselves the adult question is creativity a joke? For years, people have been trying to learn how to be more creative. They assume if they can learn how to master creativity, they can become a great innovator. But the reality...
Wearable medical technologies are all the buzz today. But I began working on wearable technologies back in 1995 leveraging the technologies of the day see, US patent 5.902,234 and 6,728,341. Remember this was way before the common use of cell phones and certainly before smart...
