13 Mar Honored to have made the #CX list

Honored to have made the list again this year for the Global Guru Top 50 in Customer Service. My book What Customers Crave continues to be the number one top listed book on Amazon from more than 50,000 customer experience titles. I would love to take credit for all of this, but I must say this body of work was based on the discoveries from some of the coolest people on the planet. It turns out when you love what you do and the customers you serve, customer experience is a natural and organic derivative. I find that so many organizations somehow lost their way as they moved their gaze away from the customers and back to the operation and minutia of their enterprise. Yes, we have to manage our businesses, but let’s not forget the amazing customers that make our business possible.