07 Jun The New Science of Customer Experience
Posted at 18:34h in Customer Experience, Innovation 0 Comments
I’m always excited to share how disruptive innovation and connection architecture was changing the future of how consumers want to be engaged in the kinds of experiences that they are now demanding. In my new book scheduled for release in September I have developed a playbook on the future of disruptive customer experiences.
Here’s a sneak peak of the book: